Returns & Exchanges
At Growplex, we want you to be completely satisfied with your beauty journey, which is why we offer a 30-day return window for products in their original, unused condition. If a formula doesn't meet your expectations, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing